Focused on the Patient
CareCentric is focused on providing a positive experience for patients. We understand that financing experience offered by healthcare providers is directly tied to patient satisfaction.
Balance Technology & People
We use technology at all stages of the origination and servicing processes to give patients options for interacting with CareCentric. Patients can choose to call our representatives or use our online self-service portal to meet their needs.
CareCentric co-brands our programs with healthcare providers. By co-branding the offerings, patients get an additional layer of comfort that there is a close relationship between CareCentric and their healthcare provider.
CareCentric provides detailed information both in-print and online to make sure patients have a clear understanding of their financing options and their repayment obligations. Clear communications is one of the keys to success.
Live & Online Assistance
We understand that not all patients want to receive information the same way. CareCentric offers patients the option of calling one of our highly-trained representatives by phone, or contact us using our website and mobile app to learn more.
By providing patients with financing options, and staying focused on providing a positive experience, we are able to create customer loyalty. Patients that have a good experience are likely to return to a provider for future needs.
Points of Patient Engagement
Our goal is to improve the patient experience by making healthcare financing affordable and convenient. We engage patients at all stages of the care cycle, providing the financial support needed whenever it is convenient for the patient.
Compliance & Security
CareCentric and the entire FFAM360 family of companies has a comprehensive formal privacy and data security policy. Our policy addresses the key areas of data collection, storage and transmission to ensure all information in our possession is protected.
Independent Security Certifications
- SSAE-16 Certified
- HIPAA Certified
- PCI Certified
- ISO 27001 Compliant